9995bet Privacy Policy — Your data is safe

1 Introduction & Applicability

9995bet (referred to herein as "we", "us", or "the platform") is an internationally licensed online betting and gaming platform. This Privacy Policy applies to the 9995bet website, mobile app, and all associated services.

We understand how valuable your personal information is to you. That is why 9995bet's Privacy Policy is built on complete transparency — no complex legal jargon, just a clear explanation of exactly what we do with your data.

By using any 9995bet service, you are considered to have consented to this Privacy Policy. If you disagree with any part of it, please refrain from using the platform and reach out to our support team.

2 What Information We Collect

9995bet collects the following types of information. There is a specific reason behind each item collected, and we only gather what is strictly necessary:

No additional information beyond the above is collected. Documents submitted for KYC verification are used solely for identity verification purposes and are stored securely once the verification process is complete.

3 Purpose of Data Use

9995bet uses your information solely for the following purposes:

• Creating and managing accounts and ensuring account security.
• Processing deposits, withdrawals, and other financial transactions.
• Completing age verification and the KYC process.
• Delivering gaming services and bonuses.
• Preventing fraud, money laundering, and other illegal activities.
• Providing customer service and support.
• Improving the platform and enhancing the overall user experience.
• Fulfilling legal obligations and meeting regulatory requirements.
• Monitoring responsible gaming practices and providing support to users who may be experiencing difficulties.
• Keeping you informed about relevant promotions and offers (with your consent only).

4 Data Sharing & Third Parties

9995bet never sells your personal information. However, limited data may be shared with trusted partners in certain specific circumstances:

• Payment Processors: Only the minimum necessary information is shared with payment partners such as bKash, Nagad, Rocket, and banks to process transactions.
• KYC Verification Services: Licensed third-party services may be used for identity verification — they use your data solely for that purpose.
• Legal Obligations: Information may be disclosed in compliance with applicable law upon court order, government directive, or regulatory request.
• Anti-Fraud System: Limited data may be shared with security partners to help prevent fraud.

Third-party partners are required to comply with 9995bet's privacy standards. They may only use data for the specified purpose and are prohibited from using it for anything else.

5 Cookies & Tracking Technologies

Cookies and similar technologies are used across the 9995bet website and app. The different types of cookies and their purposes are explained below:

• Essential Cookies: Maintaining login sessions and ensuring security are essential — the platform cannot function properly without them.
• Functional Cookies: Remembers your preferences (language, settings) to make your next visit smoother.
• Analytics cookies: Time spent on each page, referral source — helps us improve the platform.
• Security Cookies: Used to detect suspicious login activity and fraud attempts.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain 9995bet features.

6 Data Retention Period

9995bet does not retain data longer than required. Retention periods for different types of information are as follows:

• Account Information: For the duration the account is active and up to 5 years after closure (as required by law).
• Financial Transaction Records: 7 years — mandatory under international financial regulations.
• KYC Documents: 5 years after verification is complete.
• Gaming History: For the duration the account is active and 2 years after closure.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Support conversations: 3 years — for quality control and dispute resolution.

Once the designated retention period expires, data is automatically and securely deleted or anonymized. If any data needs to be retained longer due to legal obligations, you will be notified separately.

7 Your Rights

As a 9995bet user, you hold certain important rights over your personal information. We fully respect and uphold all of these rights:

To exercise these rights, please contact our support team. You can generally expect an initial response within 7 business days and a full resolution within 30 days.

8 Security Measures

9995bet employs industry-leading security technology to protect your data. Our multi-layered security framework includes:

• SSL/TLS Encryption: All data transmissions are protected with 256-bit encryption, equivalent to banking-grade security standards.
• Two-Factor Authentication (2FA): An additional OTP verification step can be used when logging into your account.
• Firewall & DDoS Protection: An advanced firewall system protects our servers against cyber attacks.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Access Controls: Only authorized staff can access specific data, following a strict least-privilege access policy.
• Data Backup: Regular data backups are stored in a secure location to prevent data loss in the event of an incident.
• Anomaly Detection: Unusual activity is automatically detected using artificial intelligence.

9 Minor Protection

9995bet is strictly for individuals aged 18 and above. We do not knowingly collect information from minors. Our policy on this matter is firm:

• Date of birth is verified at registration, and users under 18 are not permitted to create an account.
• Age verification is mandatory during the KYC process.
• If any minor's data is collected by mistake, the account will be immediately closed and the data permanently deleted.
• If a parent or guardian has concerns, they can contact our support team — action will be taken within 24 hours.

10 Privacy Policy Updates

This Privacy Policy may be updated from time to time due to business needs, legal changes, or technical improvements. Our commitments regarding any changes:

• At least 14 days' notice will be given via email or on the platform before any significant changes take effect.
• The 'Last Updated' date at the top of the page will always reflect the most recent revision.
• Previous versions will be archived and made available upon request.
• If you do not agree to the updated policy, you will have the option to close your account.

Continued use of the platform after any changes have been made will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.

11 Contact & Complaints

Our dedicated privacy team is available 24/7, 7 days a week, for any privacy-related questions, requests, or complaints. Here's how to reach us:

• Email: [email protected] — use the subject line "Privacy Request" for all privacy-related enquiries.
• Live chat: Chat directly with our Privacy Team from any page on the platform.
• Response Time: General inquiries are responded to within 24 hours and formal requests within 7 business days.

If you are not satisfied with how your complaint has been resolved, you may escalate it to the relevant regulatory authority. 9995bet is committed to supporting and upholding your rights at all times.